How do I start my request?
After entering your information on our website homepage, you’ll be redirected to our web app, where you’ll select the Submit a Request button.
What’s the difference between patient, family/friend, concierge, and business?
We ask that all clients that are submitting a personal request for medical attention choose the “Patient” option on the app. If you are not submitting a personal request, please choose the appropriate path from our other selections.
Symptoms: Enter as much information as you can about how you’re feeling. We use this information to help us triage your particular case.
Patient Information: Enter your full first name and last name, then begin typing your date of birth in standard format: (DD/MM/YYY). The calendar will auto-populate once you’ve entered enough characters.
Patient Contact Info: Enter an email address you have access to, followed by your best contact phone number. Be sure to include your area code, where applicable!
Patient Location: This refers to the location at which you’ll receive service.
Upload a Photo or Document (Optional): Have more information to share? We welcome it! Use this section to add any media you think will help.
Name on Card: Enter your name exactly as it appears on your credit card.
Credit Card Number: Enter the full credit card number, found on the front of the card.
Expiration Date: Use the dropdown tabs to select the date your card is due to expire, as listed on the card.
CVV: Find the security code (usually displayed on the back of the card), and enter all numbers listed.
Address associated with credit card: Enter the address under which the credit card was registered. This should include the full street name and any preceding numbers (Ex: 123 June Lane)
City/State/Zip or Postal Code: The remaining fields should be filled out according to where the card was registered.
How long does it take for a provider to respond to my request?
Our average response time is within five minutes of your request submission. During peak hours, that time may increase to no more than ten minutes. We understand you need our help, and our goal is to respond as quickly as possible!
How will I know when a provider has responded to my request?
All correspondence from our team will be sent to the phone number and email address you provided.
I need to submit a picture of my credit card. How do I do that?
Use your smartphone to take a clear image of the front of your card. Ensure the digits on the card are clearly visible. Submit the photo in the appropriate section. Repeat the process with the back of the card.
Is this app secure?
We use only the highest and most trusted SSL security providers. From the moment you enter our site, your data is protected.
What if I need to change some information?
Once your request has been accepted by a provider, you will receive a unique link that will allow you to login and create/modify a reservation. Here, you’ll be able to change information.
What’s the difference between a request and a reservation?
When you first submit your information, your request is triaged by our dispatch team to determine the best provider for your needs. Once your provider has accepted the case, your request becomes a reservation, and you are prompted to enter more specific details so the provider can reach you as soon as possible.